Shipping policy

Order Processing
All orders are processed within 2–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

International Orders — Customs & Duties

International customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country. These charges are not included in the order total and are collected by the destination country's customs authority. Fortress Active is not responsible for delays caused by customs processing.

Shipping Rates & Delivery Estimates (Domestic Orders Only)

• Standard Shipping (USPS/UPS/FedEx): 3–5 business days after processing

• Expedited Shipping: 1–2 business days after processing

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Locations
We currently ship from the United States to the U.S., Canada, Europe, many countries in Asia, Australia, and select international destinations. 

Order Tracking
Once your order has shipped, you will receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages
Fortress Active is not responsible for packages that are lost, stolen, or delayed once they have been scanned and confirmed by the carrier. If you experience an issue, please contact the carrier directly using your tracking information.

Incorrect Addresses
Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.